CIPS Level 2 Stakeholder Relationships (L2M3)
CIPS Level 2 Stakeholder Relationships (L2M3) focuses on the importance of internal and external stakeholders in procurement and supply functions. This unit highlights the role of stakeholders in influencing procurement activities and market factors that impact supply chain operations. It also explores effective communication techniques, conflict resolution strategies, and negotiation methods to build strong supplier and customer relationships.
By completing this unit, learners develop a clear understanding of stakeholder management, economic influences on procurement, and the significance of teamwork in procurement decision-making. This unit is essential for aspiring procurement professionals who aim to enhance their ability to manage procurement and supply relationships effectively.
Unit Significance
This unit is crucial for procurement and supply professionals as it helps them understand the key market dynamics that influence purchasing decisions. It enables learners to:
- Identify and analyze stakeholders in procurement.
- Evaluate market trends that impact supply chain operations.
- Apply negotiation techniques to manage procurement relationships.
- Develop effective communication strategies for stakeholder engagement.
- Resolve conflicts in procurement and supply management.
By mastering these concepts, learners contribute to efficient procurement practices, ensuring smooth operations and strategic supplier partnerships.
Unit Objectives
The main objectives of learning CIPS Level 2 Stakeholder Relationships (L2M3) are as follows:
- To equip learners with the ability to identify and manage internal and external stakeholders in procurement and supply.
- To enable learners to assess market factors affecting procurement functions.
- To develop learners’ skills in effective communication and negotiation with suppliers and customers.
- To introduce strategies for conflict resolution and maintaining positive procurement relationships.
Learning Outcomes
The significant learning outcomes of the unit CIPS Level 2 Stakeholder Relationships (L2M3) are demonstrated below:
LO1: Know the stakeholders in procurement and supply
This learning outcome focuses on identifying and understanding the different stakeholders involved in procurement and supply. Learners will explore external stakeholders such as suppliers, customers, government bodies, and communities, along with the distinction between customers and consumers. Additionally, they will identify internal stakeholders, including marketing, sales, operations, finance, and senior management. By mastering this learning outcome, learners will understand how both internal and external stakeholders influence procurement activities, enabling them to manage relationships effectively within an organisation.
LO2: Know the key market factors that impact a procurement and supply function
Learners will develop an understanding of economic sectors—public, private, and not-for-profit—and their impact on procurement. This learning outcome covers demand and supply dynamics, how changes in these factors affect pricing and availability, and the competitive landscape, including monopolies, oligopolies, and perfect competition. Additionally, learners will explore the role of marketing in procurement, understanding how marketing techniques contribute to supplier and customer relationship management. By achieving this outcome, learners will gain insights into market forces and their influence on procurement strategies.
LO3: Understand the techniques associated with successful and effective communication in procurement and supply
This outcome focuses on effective communication techniques in procurement and supply, including rapport-building, negotiation strategies, and the communication cycle. Learners will explore negotiation techniques to secure favourable contract terms and understand the importance of timely and appropriate communication in procurement processes. Additionally, learners will study teamwork characteristics, such as group cohesion and the stages of team development. By attaining this outcome, learners will enhance their negotiation, collaboration, and communication skills, ensuring stronger stakeholder relationships.
LO4: Know approaches for conflict resolution with stakeholders in procurement and supply
The focus of this learning outcome is on recognising sources of conflict in procurement and supply and understanding conflict resolution approaches. Learners will explore information exchange between purchasers and suppliers, including forecasting, scheduling, and new product development. Additionally, they will study workplace conflict, its causes, and its impact on organisational relationships. Techniques such as clarifying roles, achieving stakeholder buy-in, and fostering group cohesion will be covered to ensure effective conflict management. By mastering this outcome, learners will be equipped with the skills to address and resolve conflicts proactively, fostering stronger procurement partnerships.
Assessment Criteria
The assessment criteria for CIPS Level 2 Stakeholder Relationships (L2M3) align with the learning outcomes and focus on evaluating learners` ability to:
LO1: Know the stakeholders in procurement and supply
This learning outcome focuses on identifying and understanding the role of stakeholders in procurement. Learners will:
- Define and classify external stakeholders such as suppliers, customers, communities, and government bodies.
- Differentiate between customers and consumers in procurement processes.
- Identify internal stakeholders, including departments such as marketing, sales, production, finance, and senior management.
- Understand how internal and external stakeholders influence procurement activities and decision-making.
By achieving this outcome, learners will enhance their ability to manage stakeholder relationships effectively in a procurement environment.
LO2: Know the key market factors that impact on a procurement and supply function
This learning outcome explores economic and market influences on procurement. Learners will:
- Identify key economic sectors (public, private, and non-profit) and their impact on procurement.
- Analyze demand and supply factors and how they affect pricing and availability.
- Evaluate market competition (perfect competition, oligopoly, monopoly) and its impact on procurement strategies.
- Understand the role of marketing in developing supplier and customer relationships.
By attaining this outcome, learners will be able to apply market analysis techniques to procurement decisions and strategic supplier management.
LO3: Understand the techniques associated with successful and effective communication in procurement and supply
This learning outcome focuses on the communication skills required for effective stakeholder management. Learners will:
- Learn rapport-building techniques to enhance relationships with internal and external stakeholders.
- Understand negotiation methods for securing beneficial contracts with suppliers and customers.
- Recognize the communication cycle and its significance in procurement processes.
- Identify key characteristics of successful team collaboration in procurement functions.
By mastering this outcome, learners improve their ability to communicate clearly, negotiate effectively, and foster teamwork in procurement and supply chain management.
LO4: Know approaches for conflict resolution with stakeholders in procurement and supply
This learning outcome explores conflict resolution strategies in procurement. Learners will:
- Identify types of information exchange between purchasers and suppliers (e.g., demand forecasts, pricing trends, supply chain updates).
- Analyze sources of conflict in procurement, such as miscommunication, pricing disputes, and supplier performance issues.
- Learn conflict resolution techniques, including role clarification, stakeholder engagement, and group cohesion strategies.
By achieving this outcome, learners will develop the ability to manage disputes effectively and maintain strong stakeholder relationships in procurement and supply.
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