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CIPS Level 3: Team Dynamics and Change (L3M4)

The CIPS Level 3 Team Dynamics and Change (L3M4) unit provides learners with a comprehensive understanding of how individuals contribute to organisational success in procurement and supply. It explores the significance of personal attributes, team dynamics, and effective change management. The unit helps professionals develop essential skills in procurement and supply chain operations while focusing on organisational growth, adaptability, and stakeholder collaboration.

This unit is particularly beneficial for procurement and supply chain professionals aiming to improve their teamwork, leadership, and strategic decision-making. Learners will gain insights into cross-functional team collaboration, overcoming challenges in teamwork, and implementing organisational change efficiently. Understanding these dynamics enables professionals to enhance procurement performance, drive value for money, and support business transformation.

Unit Objectives

The primary objectives of the CIPS Level 3 Team Dynamics and Change (L3M4) unit include:

• Enhancing the ability of individuals to support organisational success in procurement and supply.
• Developing an understanding of team dynamics and their role in effective procurement and supply processes.
• Equipping learners with knowledge of organisational change management, including challenges and best practices.
• Identifying key personal attributes and professional competencies essential for procurement success.
• Understanding methods to overcome barriers in team collaboration and procurement functions.

Learning Outcomes

The significant learning outcomes of the unit CIPS Level 3 Team Dynamics and Change (L3M4) are demonstrated below:

LO1: Know how the individual can support overall organisational success in procurement and supply

This learning outcome focuses on the role of individuals in enhancing procurement and supply processes to contribute to overall organisational success. Learners will identify key personal attributes such as knowledge, values, self-development, and awareness that support professional growth and ethical procurement practices. Additionally, the outcome explores the roles and responsibilities of procurement staff, ensuring compliance, advising stakeholders, and achieving value for money. By mastering this outcome, learners will develop the ability to serve internal customers efficiently, advise on key procurement aspects, and align their role with organisational objectives.

LO2: Understand team dynamics and their influence on procurement and supply

This learning outcome examines team collaboration and cross-functional relationships within procurement. Learners will explore the purpose and challenges of working in cross-functional teams, including strategies to build positive relationships with stakeholders. The outcome also highlights the contributions and challenges of team working, such as identifying barriers to collaboration and strategies to overcome resistance and conflicts. By achieving this outcome, learners will enhance their ability to work effectively in teams, develop positive workplace relationships, and contribute to a productive procurement function.

LO3: Understand the challenges associated with, and methods to achieve organisational change

This learning outcome explores the concept of organisational change and how it affects procurement and supply operations. Learners will study different types of organisational change, including evolution, adaptation, revolution, and reconstruction. Additionally, the outcome identifies key triggers for change, such as political, economic, social, and technological (PEST) factors, internal business challenges, and future trends in innovation.

Learners will also examine organisational responses to change, such as resistance, cynicism, and the complexities of maintaining change initiatives. Finally, learners will identify methods to successfully implement change, including goal-setting, refining processes, empowerment, and collaboration. By mastering this outcome, learners will develop the ability to support, manage, and navigate change within procurement and supply operations effectively.

Assessment Criteria

1.0 Know how the individual can support overall organisational success in procurement and supply

This learning outcome focuses on the role of individuals in ensuring procurement and supply efficiency, supporting compliance, and aligning personal skills with organisational success.

1.1 Identify the personal attributes required to support overall organisational success

• Developing personal knowledge related to procurement and supply.
• Understanding personal values and their impact on decision-making.
• Engaging in self-development and fostering awareness of procurement functions.
• Gaining a strong grasp of the procurement and supply process and industry best practices.
• Contributing to the advancement of the procurement and supply profession.

1.2 Describe the roles of staff with devolved responsibilities for procurement and supply

• Providing guidance to staff members involved in procurement activities.
• Ensuring compliance with organisational procurement policies and procedures.
• Striving to achieve value-for-money outcomes when procuring goods and services.

1.3 Explain the importance of liaising with internal customers and other stakeholders

• Delivering efficient and effective service to internal stakeholders to enhance customer satisfaction.
• Advising on key procurement factors such as pricing, quality, delivery timelines, demand forecasting, and order quantities.
• Understanding the roles of personnel in procurement and their responsibilities.
• Evaluating how procurement and supply structures align with broader organisational objectives.

2.0 Understand team dynamics and their influence on procurement and supply

This section explores the role of teamwork, cross-functional collaboration, and conflict resolution strategies in procurement and supply.

2.1 Describe the purpose and challenges of cross-functional teams in procurement and supply

• Understanding the behaviours that drive procurement success.
• Developing strong relationships with team members and cross-functional stakeholders.

2.2 Explain the contribution and challenges of team working

• Identifying barriers to effective teamwork and strategies to overcome them.
• Addressing conflict resolution and resistance within teams.
• Encouraging collaborative relationships to improve procurement efficiency.

3.0 Understand the challenges associated with, and methods to achieve, organisational change

This section focuses on types of organisational change, triggers for transformation, and strategic change management approaches.

3.1 Describe the types of organisational change

• Evolution – Gradual, continuous improvement within the organisation.
• Adaptation – Adjustments made in response to external and internal factors.
• Revolution – Major, transformative changes that reshape organisational structure.
• Reconstruction – Realigning operations without changing the core business model.
• Closed, Contained, and Open-ended Change – Different scopes of change management.

3.2 Describe triggers for change

• PEST Analysis: Political, Economic, Social, and Technological influences.
• Internal Triggers: Leadership shifts, policy updates, or performance gaps.
• Future Trends & Innovation: Technological advancements impacting procurement strategies.

3.3 Explain organisational responses to change

• Environmental turbulence – Managing external disruptions effectively.
• Resistance to change – Overcoming employee reluctance and opposition.
• Cynicism and scepticism – Addressing doubts to foster acceptance of new strategies.
• The challenge of maintaining change – Ensuring sustainability of implemented changes.
• The change cycle: Moving through loss, doubt, discomfort, discovery, understanding, and integration.

3.4 Identify and explain methods to achieve change

• Clarify goals – Setting clear objectives to guide the change process.
• Refine methods and procedures – Streamlining procurement workflows.
• Empowerment and ownership – Encouraging stakeholder buy-in and accountability.
• Incremental adjustment – Implementing gradual changes to minimise disruption.
• Collaborate, Communicate, Direct, and Coerce – Employing appropriate leadership strategies for change implementation.

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