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CIPS Level 5: Operations Management (L5M9)

Operations Management (L5M9) at the CIPS Level 5 Advanced Diploma in Procurement and Supply is designed to equip learners with an in-depth understanding of how operations management contributes to business success. This unit covers the key principles, processes, and strategies within operations management, focusing on its application across various industries and supply chains.

The unit also explores tools and methodologies for performance improvement, failure prevention, and quality management. By mastering these concepts, learners will be able to drive operational efficiency, enhance quality, and support strategic objectives within their organisations.

Unit Objectives

The main objectives of CIPS Level 5 Operations Management (L5M9) are to:

• Provide a comprehensive understanding of operations management and its role within organisations.
• Develop the ability to assess operations management strategies and performance objectives.
• Equip learners with improvement methodologies to enhance operational efficiency.
• Enable learners to apply quality management principles and tools for continuous improvement.

Learning Outcomes

The significant learning outcomes of the unit CIPS Level 5 Operations Management (L5M9) are demonstrated below:

LO1: Understand the concept and scope of operations management

This learning outcome focuses on defining operations and operations management, covering its role and activities across various organisational types, including manufacturing, services, retail, construction, and public sector supply chains. Learners will explore the extent and impact of operations management, its contribution to organisational strategy, and its role in enhancing quality, speed, dependability, flexibility, and cost efficiency. This outcome enables learners to develop a critical understanding of operations strategy, including top-down and bottom-up approaches and how organisations achieve order-winning objectives. By achieving this outcome, learners will be equipped to evaluate operations processes, including input-transformation-output models and the dimensions of operational processes such as volume, variety, variation, and visibility.

LO2: Understand improvement methodologies that can be applied in operations management

This outcome focuses on performance improvement tools and methodologies that enhance operational efficiency. Learners will develop knowledge of performance measurement techniques, including benchmarking, performance target setting, business process re-engineering, and continuous improvement strategies. Additionally, learners will explore failure prevention and recovery techniques, such as failure mode and effect analysis (FMEA), process reliability improvements, and business continuity planning. Understanding these techniques will allow learners to identify, assess, and mitigate operational failures, ensuring sustainable and efficient operations.

LO3: Evaluate the role of total quality management (TQM) in operations management

Learners will gain a deep understanding of total quality management (TQM) approaches and how they differ from quality assurance. This outcome covers the contributions of quality pioneers like Deming and Juran, along with various quality improvement techniques such as statistical process control, Taguchi loss function, poka-yoke (error-proofing), and Six Sigma methodologies. By achieving this outcome, learners will develop the ability to diagnose quality problems, implement quality control processes, and integrate continuous improvement measures to enhance operational excellence and customer satisfaction.

Assessment Criteria

The assessment for this unit is based on the ability to:

• Critically analyse the role of operations management in organisations.
• Evaluate strategies and objectives within operations management.
• Apply methodologies for performance improvement and failure prevention.
• Implement quality management principles for operational excellence.

1.0 Understand the concept and scope of operations management

1.1 Analyse the role and activities of operations management in organisations

• Definitions of operations and operations management.
  
• The extent of operations management in organisations.
  
• Operations management in different types of organisations.
  

1.2 Critically assess the objectives and strategies of operations management

• From implementing to supporting to driving strategy.
  
• The stages of development of operations strategy.
  
• The performance objectives of operations management (quality, speed, dependability, flexibility, and cost).
  
• Top-down and bottom-up perspectives of operations strategy.
  
• Order qualifying and order-winning objectives of operations management.
  

1.3 Evaluate operations management processes

• The input-transformation-output model of operations management.
  
• The dimensions of operations processes (volume, variety, variation, and visibility).
  
• The activities of operations processes.
  

1.4 Analyse the application of operations management across supply chains

• Operations management in manufacturing, services, retail, construction, and public sector supply chains.
  
• The impact of operations management on global sourcing.
  
• Examples of operations management in different supply chains.
  

2.0 Understand improvement methodologies that can be applied in operations management

2.1 Analyse tools for improving performance in operations management

• The use of performance measurement in operations management.
  
• Setting performance targets.
  
• Benchmarking in improving operations management.
  
• Building continuous improvement.
  
• The use of business process re-engineering.
  

2.2 Explain techniques in failure prevention and recovery that can be applied in operations management

• Measuring failure and the impact of failure.
  
• Mechanisms to detect failure.
  
• Failure mode and effect analysis.
  
• Improving process reliability.
  
• Maintenance and approaches to maintenance.
  
• Failure distributions.
  
• Business continuity.
  

2.3 Evaluate the role of total quality management in operations management

• Approaches to total quality management.
  
• The differences between total quality and quality assurance.
  
• The work of pioneers of total quality management (such as Deming, Juran).
  

2.4 Analyse techniques for quality improvement that can be applied in operations management

• Diagnosing quality problems.
  
• The use of statistical process control.
  
• Variation in process quality.
  
• The Taguchi loss function.
  
• Poka-yoke.
  
• The Six Sigma approach to quality improvement.
  

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