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CMI Unit: 2005V1 Building work relationships

The core objective of CMI Unit 2005V1 – Building Work Relationships is to enhance the understanding of how effective communication and professional relationships contribute to a productive workplace. This unit emphasizes the significance of maintaining constructive relationships with managers, team members, and external colleagues. By fostering strong communication and collaboration, learners can improve team dynamics, increase efficiency, and create a positive work environment.

This unit is crucial for aspiring and current managers, enabling them to develop the interpersonal skills required for effective leadership. It provides insights into different communication methods and their applications in various workplace scenarios. Moreover, the unit explores confidentiality, management decision support, and relationship-building strategies outside the immediate team.

By mastering these concepts, learners can improve their ability to engage with key stakeholders, contribute to a cohesive workplace culture, and enhance overall business performance.

Unit Objectives

The primary objectives of CMI Unit 2005V1 – Building Work Relationships are as follows:

• To equip learners with essential communication techniques for maintaining effective work relationships with managers, teams, and external stakeholders.
• To develop an understanding of the importance of professional relationships in achieving organisational success.
• To introduce best practices for confidentiality and supporting management decisions.
• To provide knowledge on engaging with individuals outside the team for organisational growth and collaboration.

Learning Outcomes

The key learning outcomes of CMI Unit 2005V1 – Building Work Relationships are outlined below:

LO1: Understand how to communicate and maintain working relationships with the manager.

This outcome focuses on the essential communication techniques required to interact effectively with a manager. Learners will explore different communication channels and understand how to address work-related issues professionally. Additionally, they will recognise the importance of a strong relationship with the manager to ensure organisational success.

LO2: Understand how to communicate and maintain working relationships with the team.

This learning outcome examines effective communication within a team environment. Learners will identify appropriate communication methods, understand the significance of teamwork, and explore the importance of confidentiality. Furthermore, they will learn about the team leader`s role in supporting management decisions and relaying them effectively to team members.

LO3: Understand how to develop work relationships outside the team.

The final learning outcome focuses on external workplace relationships. Learners will identify key stakeholders outside their immediate team, understand the benefits of developing these relationships, and compare different communication approaches used internally and externally.

Assessment Criteria

The assessment criteria for CMI Unit 2005V1 – Building Work Relationships align with the learning outcomes:

LO1: Understand how to communicate and maintain working relationships with the manager.

• 1.1 Identify communication methods available to communicate with the manager. 
• 1.2 Describe the need for working relationships with the manager. 
• 1.3 Identify issues that need to be communicated to the manager.

LO2: Understand how to communicate and maintain working relationships with the team.

• 2.1 Identify communication methods available to communicate with the team. 
• 2.2 Describe the need(s) for good relationships with the team. 
• 2.3 Identify the need to maintain confidentiality when communicating with the team. 2.4 Describe the need for the team leader to support management decisions that are communicated to the team.

LO3: Understand how to develop work relationships outside the team.

• 3.1 Identify individuals outside the team with whom work relationships could be developed. 
• 3.2 Describe the reasons for developing work relationships with individuals outside the team. 
• 3.3 Compare the communication methods used with individuals outside the team to those used within the team.

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