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CMI Unit: 510 Managing Conflict

The CMI Unit 510 Managing Conflict focuses on the essential skills and strategies needed to identify, manage, and resolve conflict in the workplace. Conflict is inevitable in any organization, and learning how to effectively manage it is critical for maintaining a healthy work environment. This unit provides learners with an understanding of the types, causes, and stages of conflict, along with the necessary tools and techniques for resolving issues.

The unit addresses how conflict can impact organizational performance, emphasizing the need for effective conflict management practices. Learners will also explore how to investigate conflict situations, apply various conflict resolution approaches, and develop the skills and behaviors necessary for effective conflict management.

By completing this unit, learners will be able to assess and manage conflict in various contexts, leading to improved team dynamics and overall organizational success. They will be equipped to identify potential conflicts early, investigate them thoroughly, and apply conflict resolution techniques to create a more harmonious work environment.

Unit Objectives

The primary objectives of CMI Unit 510 Managing Conflict are as follows:

• To develop learners` understanding of conflict types, causes, and their impact on organizations.
• To provide the knowledge and skills required to investigate conflict situations effectively.
• To equip learners with the techniques, approaches, and behaviors necessary to manage and resolve conflict.
• To help learners improve organizational performance by effectively handling workplace conflict.

Learning Outcomes

The significant learning outcomes of the unit 510 Managing Conflict are demonstrated below:

LO1: Understand the types, causes, stages, and impact of conflict within organizations.

Learners will gain a thorough understanding of the different types of conflict that can arise within organizations, including interpersonal, team-based, and structural conflicts. They will explore the underlying causes of conflict, from miscommunication to resource allocation issues. Additionally, learners will analyze the stages of conflict and assess the impact of unresolved conflicts on organizational performance.

LO2: Understand how to investigate conflict situations in the workplace.

This outcome focuses on the investigative process when dealing with conflict in the workplace. Learners will explore effective methods for investigating conflict situations, including gathering evidence, interviewing involved parties, and analyzing the root causes of disputes. They will gain the skills to approach conflict situations with objectivity and sensitivity.

LO3: Understand approaches, techniques, knowledge, skills, and behaviors for managing conflict.

Learners will explore a range of approaches and techniques for managing conflict effectively, including negotiation, mediation, and facilitation. They will analyze the necessary knowledge, skills, and behaviors required to manage conflict, such as emotional intelligence, communication, and active listening. This outcome will enable learners to apply conflict management techniques in different organizational contexts.

Assessment Criteria

The assessment criteria of the unit 510 Managing Conflict are associated with the learning outcomes:

LO1: Understand the types, causes, stages, and impact of conflict within organizations.

• 1.1 Analyse types and causes of conflict within organizations.
• 1.2 Analyse the stages of conflict.
• 1.3 Assess the impact of conflict on organizational performance.

LO2: Understand how to investigate conflict situations in the workplace.

• 2.1 Discuss processes for investigating conflict situations in the workplace.

LO3: Understand approaches, techniques, knowledge, skills, and behaviors for managing conflict.

• 3.1 Analyse the knowledge, skills, and behaviors required to manage conflict effectively.
• 3.2 Evaluate the use of approaches and techniques to resolve conflict.

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