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CMI Unit: 609 Leading Quality Management

The CMI Unit 609: Leading Quality Management focuses on equipping learners with a deep understanding of quality management principles and how they can be applied strategically within organisations. This unit highlights the significance of quality management in achieving organisational objectives and ensuring continuous improvement across all levels. Learners will explore different perspectives on quality management and the factors that influence an organisation’s approach to quality, including external pressures and internal capabilities.

This unit also emphasizes the role of leadership in quality management, highlighting strategies that leaders can use to drive improvements, ensure consistency, and motivate teams to maintain high-quality standards. By the end of the unit, learners will be able to critically evaluate quality management systems, align them with strategic goals, and implement practical solutions to enhance organisational quality management practices.

The CMI 609 unit is crucial for aspiring managers and those looking to elevate their leadership skills within quality management settings. Learners will be introduced to various quality management models, fostering strategic thinking to guide improvements that will help organisations remain competitive and responsive to market demands.

Unit Objectives

• To equip learners with the ability to lead and manage quality initiatives that align with organisational goals.
• To develop learners` capacity to implement quality management systems and lead continuous improvement at operational levels.
• To enhance learners` understanding of the multi-dimensional factors affecting quality management, including external influences and organisational culture.
• To foster the application of leadership principles that promote a culture of quality across teams.

Learning Outcomes

LO1: Understand the factors which influence organisational approaches to quality management.

This outcome focuses on understanding the factors that shape an organisation’s approach to quality management. Learners will analyse different schools of thought, leadership styles, and external factors such as market trends and customer expectations. They will learn to evaluate how these elements influence quality management strategies and how organisations adapt to ensure quality standards are met.

LO2: Know how to lead quality management to achieve strategic objectives.

Learners will develop the knowledge and skills necessary to lead quality management initiatives. This learning outcome focuses on the application of leadership techniques to drive quality management systems that support the achievement of strategic objectives. It includes developing practical proposals to lead quality management, ensuring that individuals and teams are motivated to achieve continuous improvement and high standards.

Assessment Criteria

LO1: Understand the factors which influence organisational approaches to quality management.

• 1.1 Critically assess organisational approaches to quality management in relation to different perspectives and schools of thought.
  Evaluate the various perspectives on quality management, including Total Quality Management (TQM), Six Sigma, and Lean management, and assess their relevance to different types of organisations.
• 1.2 Appraise the impact of multi-dimensional issues on quality management within organisational contexts.
  Consider factors such as economic pressures, technological advancements, regulatory changes, and organisational culture, and assess how they influence quality management decisions.

LO2: Know how to lead quality management to achieve strategic objectives.

• 2.1 Discuss how quality management can be developed to achieve strategic objectives in an organisational context.
  Explore how organisations can align quality management practices with their strategic goals, ensuring that quality initiatives support broader organisational outcomes.
• 2.2 Develop a proposal to lead quality management at an operational level.
  Propose a comprehensive strategy for leading quality management at an operational level, including identifying key areas for improvement and resources needed for successful implementation.
• 2.3 Consider how individuals and teams can be supported to instil the principles of quality and continuous improvement into all aspects of working practice.
  Develop strategies to foster a culture of quality and continuous improvement, ensuring that all members of the organisation are engaged in quality management practices.

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