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CMI Unit: 611 Knowledge Management

CMI Unit 611: Knowledge Management focuses on the vital role of managing knowledge in an organisational context. It explores the systematic process of creating, sharing, and applying knowledge to enhance business performance. This unit equips learners with a thorough understanding of how knowledge management (KM) influences organisational success, learning, and growth.

Learners will gain insights into the human and cultural dimensions that shape knowledge sharing and management. They will develop the skills to create strategic frameworks for KM and choose the most appropriate tools and technologies to facilitate knowledge transfer, collaboration, and innovation within an organisation.

By the end of the unit, learners will be able to design a robust KM strategy that aligns with organisational goals and promotes continuous learning, collaboration, and competitive advantage.

Unit Objectives

• To provide learners with an understanding of knowledge management’s scope and purpose in organisations.
• To highlight the human and cultural aspects that influence the effective management of knowledge.
• To develop learners’ ability to craft a KM strategy and choose appropriate tools to support it.
• To foster the skills needed to implement and evaluate KM practices effectively.

Learning Outcomes

LO1: Understand knowledge management within organisational contexts.

This outcome explores the importance of KM in achieving organisational objectives and fostering a culture of continuous improvement. Learners will investigate the scope, purpose, and models of KM to understand how organisations can manage, share, and utilise knowledge effectively.

LO2: Understand the human and cultural dimensions of knowledge management.

Learners will explore the social and cultural factors that impact KM, such as leadership styles, organisational culture, and the human aspects of knowledge sharing. This outcome also covers how KM drives organisational learning and innovation.

LO3: Know how to develop a strategy to drive knowledge management in an organisational context.

This outcome focuses on developing a strategic approach to KM. Learners will gain the skills to design a KM strategy that aligns with business goals and recommend the appropriate tools and technologies to support the management and dissemination of knowledge within the organisation.

Assessment Criteria

LO1: Understand knowledge management within organisational contexts.

• 1.1 Investigate the scope and purpose of knowledge management in organisational contexts.
  Explore the key drivers of KM, its significance for organisational success, and how it supports decision-making, innovation, and competitive advantage.
• 1.2 Critically appraise models and approaches which underpin knowledge management in organisational contexts.
  Evaluate different KM models and frameworks, such as the SECI model or the Nonaka-Takeuchi model, and assess their relevance and application in various organisational settings.

LO2: Understand the human and cultural dimensions of knowledge management.

• 2.1 Critically appraise the human and cultural dimensions of knowledge management.
  Examine how organisational culture, leadership, and employee motivation impact the effectiveness of KM systems. Discuss the role of trust, collaboration, and communication in fostering a knowledge-sharing environment.
• 2.2 Evaluate the impact of knowledge management on organisational learning.
  Assess how KM practices influence organisational learning, adaptability, and capacity for innovation.

LO3: Know how to develop a strategy to drive knowledge management in an organisational context.

• 3.1 Develop a strategy to drive knowledge management in an organisational context.
  Create a comprehensive KM strategy, aligning it with organisational objectives and addressing key challenges such as knowledge silos, technology integration, and employee engagement.
• 3.2 Recommend tools, techniques, and technologies to manage knowledge.
  Suggest appropriate KM tools and technologies (e.g., knowledge management systems, collaboration platforms, AI-driven solutions) to support effective knowledge sharing and management within the organisation.

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