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Unit 204 - Introduction To Duty Of Care In Health, Social Care, Or Children’s And Young People’s Settings

The unit 204 "Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings" is designed to provide learners with a foundational understanding of duty of care principles and their application within the health and social care sector. The unit explores the responsibilities of professionals in ensuring safety, minimizing risks, and balancing individual rights with duty of care obligations. It also highlights key dilemmas that may arise in practice and offers insights into the mechanisms available for addressing complaints effectively.

This unit is crucial for individuals working or aspiring to work in health and social care settings, as it equips them with essential knowledge and skills to uphold professional standards. It also provides an in-depth understanding of legal, ethical, and professional responsibilities, ensuring that learners are well-prepared to manage complex situations in their work environment.

The learning outcomes of this unit focus on understanding the implications of duty of care, recognizing dilemmas related to individual rights, and effectively handling complaints. By mastering these concepts, learners will be able to contribute to a safe, supportive, and ethically sound care environment.

Unit Objectives

The primary objectives of CMI Unit 204 "Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings" are as follows:

• To equip learners with a clear understanding of duty of care principles and their application in different health and social care settings.
• To develop an awareness of the challenges and dilemmas that arise in balancing duty of care with individual rights.
• To enable learners to respond appropriately to complaints and understand agreed procedures for handling them.

Learning Outcomes

LO1: Understand the implications of duty of care.

This learning outcome focuses on defining duty of care and its significance in a professional setting. Learners will explore how duty of care principles impact their work role, ensuring they understand their responsibilities in protecting individuals from harm and upholding ethical care standards.

LO2: Understand support available for addressing dilemmas that may arise about duty of care.

This section covers the ethical and practical dilemmas that arise when balancing duty of care with an individual`s rights. Learners will identify sources of support, including policies, procedures, and external agencies, to help navigate these challenges effectively.

LO3: Know how to respond to complaints.

This outcome educates learners on best practices for handling complaints within a health and social care environment. Learners will be introduced to formal complaint procedures, communication strategies, and methods for resolving concerns while maintaining professional integrity.

Assessment Criteria

LO1: Understand the implications of duty of care.

• 1.1 Define the term ‘duty of care’. 
• 1.2 Describe how the duty of care affects own work role.

LO2: Understand support available for addressing dilemmas that may arise about duty of care.

• 2.1 Describe dilemmas that may arise between the duty of care and an individual’s rights. 
• 2.2 Explain where to get additional support and advice about how to resolve such dilemmas.

LO3: Know how to respond to complaints.

• 3.1 Describe how to respond to complaints. 3.2 Identify the main points of agreed procedures for handling complaints.

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