Unit 222: Duty of Care
The Unit 222: Duty of Care in Health & Social Care focuses on understanding the core principles of duty of care and duty of candour in professional practice. This unit highlights the importance of ethical responsibility in managing dilemmas, responding to incidents, and handling complaints. Learners will gain the knowledge and skills needed to ensure the safety and well-being of individuals while addressing potential conflicts and accessing support when needed.
Unit Objectives
- Equip learners with the ability to understand and implement duty of care and duty of candour.
- Enhance skills in managing dilemmas between duty of care and individual rights.
- Develop the ability to respond effectively to incidents, errors, and near misses.
- Improve handling of comments and complaints to enhance service quality.
- Foster the ability to recognize issues and access support in confrontational situations.
Learning Outcomes
The significant learning outcomes of the unit Duty of Care are demonstrated below:
LO1: Understand duty of care and duty of candour.
This learning outcome focuses on defining the concepts of duty of care and duty of candour. Learners will describe how these principles affect their own work roles and understand the importance of maintaining ethical and responsible care practices. By achieving this outcome, learners will be able to enhance their professional accountability and ensure quality care for individuals.
LO2: Understand how to manage dilemmas that may arise about duty of care.
In this outcome, learners will describe potential dilemmas that may arise between the duty of care and an individual’s rights. They will explore actions to take when managing conflicts and dilemmas and identify where to seek additional support and advice. This outcome aims to develop critical thinking and decision-making skills in handling complex situations.
LO3: Know how to respond to incidents, errors, and near misses.
This learning outcome focuses on recognizing adverse events, incidents, errors, and near misses. Learners will describe the actions to take, actions that must not be taken, and the agreed ways of working in reporting such events. By mastering this outcome, learners will contribute to a safer and more efficient care environment.
LO4: Deal with comments and complaints.
Learners will identify sources of advice and support for handling comments and complaints and understand the importance of learning from feedback to improve service quality. They will also respond to comments and complaints in line with agreed ways of working. This outcome enhances communication and customer service skills.
LO5: Recognise issues and access support relating to confrontation.
This outcome focuses on identifying factors and situations that may cause confrontation and understanding how communication can resolve conflicts. Learners will assess and reduce risks in confrontational situations, report incidents following agreed procedures, and access support and advice when needed. By achieving this outcome, learners will develop conflict resolution and risk management skills
Assessment Criteria
LO1: Understand Duty of Care and Duty of Candour
- AC1.1: Define:
- Duty of care
- Duty of candour
- AC1.2: Describe how the following affect own work role:
- Duty of care
- Duty of candour
LO2: Understand How to Manage Dilemmas That May Arise About Duty of Care
- AC2.1: Describe dilemmas that may arise between the duty of care and an individual’s rights.
- AC2.2: Describe actions to take within own role when managing conflicts and dilemmas.
- AC2.3: Describe actions that must not be taken when managing conflicts and dilemmas.
- AC2.4: Identify where to obtain additional support and advice about how to resolve conflicts and dilemmas.
LO3: Know How to Respond to Incidents, Errors, and Near Misses
- AC3.1: Describe how to recognise:
- An adverse event
- An incident
- An error
- A near miss
- AC3.2: Describe actions to take in relation to adverse events, incidents, errors, and near misses.
- AC3.3: Describe actions that must not be taken in relation to adverse events, incidents, errors, and near misses.
- AC3.4: Describe agreed ways of working in relation to reporting any adverse events, incidents, errors, and near misses.
LO4: Deal with Comments and Complaints
- AC4.1: Identify sources of advice and support in handling comments and complaints.
- AC4.2: Explain the importance of learning from comments and complaints to improve the quality of service.
- AC4.3: Respond to comments and complaints in line with agreed ways of working.
LO5: Recognise Issues and Access Support Relating to Confrontation
- AC5.1: Describe factors and difficult situations that may cause confrontation.
- AC5.2: Explain how communication can be used to solve problems and reduce the likelihood or impact of confrontation.
- AC5.3: Outline how to assess risks in confrontational situations.
- AC5.4: Outline how to reduce risks in confrontational situations.
- AC5.5: Describe agreed ways of working for reporting any confrontations.
- AC5.6: Outline when it may be necessary to access support and advice about resolving conflicts.
- AC5.7: Access support and advice about resolving conflicts.
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